Privacy Policy

Effective Date: Upon publication on this website

Saif Al Jazira respects your privacy and is committed to protecting your Personal Data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.saifaljazira.com, browse our products and projects, create an account, request a quotation, purchase a product, subscribe to our communications, or contact us.

This website is operated by Saif Al Jazira (شركة سيف الجزيرة للتجارة), a limited liability company registered in the Kingdom of Saudi Arabia.

1. Information We Collect

Depending on how you use the website, we may collect:

• Your name, telephone number, email address, city, billing address, delivery address, and other contact details.
• Customer-account details, saved addresses, preferences, and enquiry or order history.
• Information submitted when requesting a quotation, consultation, product, delivery, installation, or maintenance service.
• Direct order information, including products, quantities, prices, delivery details, payment method, payment status, and transaction or bank-transfer reference.
• Records of communications through forms, email, telephone, WhatsApp, or live chat.
• Technical information such as IP address, browser, device, pages visited, access times, and cookie identifiers.
• Your preferences regarding newsletters, offers, and marketing communications.

The website is primarily an informational and marketing platform and product catalogue. Most products are displayed for enquiry and quotation, while selected products may be available for direct purchase.

Direct payments may be arranged by cash on delivery or bank transfer. We do not request or store bank card details through this website.

2. How We Use Your Information

We use Personal Data to:

• Respond to enquiries and quotation requests.
• Provide information about products, projects, catalogues, and services.
• Create and manage customer accounts.
• Confirm, process, and follow up on direct product orders.
• Verify bank transfers or cash-on-delivery arrangements where applicable.
• Arrange delivery, consultation, installation, maintenance, or after-sales service.
• Communicate regarding product availability, quotations, orders, and customer support.
• Improve website performance and understand how visitors use it.
• Protect the website from spam, fraud, misuse, and unauthorized access.
• Send newsletters and promotional communications where consent has been provided.
• Maintain order, invoice, accounting, and customer-service records.
• Comply with applicable legal and regulatory obligations.

We process Personal Data based on your consent, steps taken at your request, the performance of an agreed order or service, compliance with legal obligations, or our legitimate interests where permitted by applicable law.

3. Cookies and External Services

The website uses cookies and similar technologies required for account functions, shopping-cart operation, language preferences, website security, performance, and visitor analytics.

We may use the following external services:

• Google Analytics to understand website usage.
• Meta/Facebook Pixel to measure marketing performance.
• Google Maps to display locations.
• YouTube to display video content.
• WhatsApp for customer communication.
• Google reCAPTCHA to protect forms from spam and misuse.
• AnveVoice, or another live-chat provider identified on the website, to assist visitors.
• one.com for website hosting and related technical services.

Optional analytics and marketing cookies should be activated only according to the choices made through the website’s cookie notice.

You can restrict cookies through your browser settings. Disabling essential cookies may prevent account, shopping-cart, or other website features from working correctly.

4. Sharing and International Processing

We may share only the information necessary with service providers supporting:

• Website hosting and technical operation.
• Website analytics and security.
• Customer communication and live chat.
• Order preparation and customer service.
• Delivery, installation, and maintenance.
• Accounting and legal compliance.

Some providers may process or store information outside the Kingdom of Saudi Arabia. Where this occurs, we take reasonable measures required under applicable Saudi data-protection laws to protect the transferred information.

We do not sell or rent Personal Data and do not provide it to third parties for their independent direct marketing without appropriate consent.

We may disclose information to government, regulatory, or judicial authorities where required by law.

5. Data Retention and Security

We retain Personal Data only for as long as necessary for the purpose for which it was collected:

• General enquiries and quotation records may be retained for up to 24 months after the last communication.
• Customer-account information is retained while the account remains active or until deletion is requested, subject to legal requirements.
• Confirmed order, invoice, payment, delivery, warranty, and service records are retained for the periods required by applicable tax, accounting, commercial, and consumer-protection laws.
• Marketing information is retained until consent is withdrawn or it is no longer required.
• Technical and security logs are normally retained for up to 12 months unless required for an investigation.

When information is no longer required, it is securely deleted, anonymized, or destroyed in a manner intended to prevent unauthorized recovery.

We use reasonable administrative and technical safeguards, including restricted access, secure connections, system monitoring, software updates, and security controls. However, no online system can be guaranteed to be completely secure.

6. Your Rights

Subject to the Saudi Personal Data Protection Law and applicable legal restrictions, you may have the right to:

• Know how and why your Personal Data is processed.
• Access the Personal Data held about you.
• Request a clear and readable copy of your Personal Data.
• Request correction or completion of inaccurate information.
• Request destruction of information when it is no longer required and no legal reason requires its retention.
• Withdraw consent where processing is based on consent.
• Submit a complaint regarding the processing of your Personal Data.

Requests can be submitted by email, telephone, or through the website contact page. We may ask for information necessary to verify your identity before processing a request.

We aim to respond within 30 days. Where permitted and reasonably necessary, this period may be extended by an additional 30 days, and you will be informed of the reason.

7. Marketing Communications

If you subscribe to our newsletter or agree to receive offers, we may contact you about products, collections, projects, and services.

You can unsubscribe at any time through the link included in a marketing email or by contacting us.

Unsubscribing does not prevent essential communication concerning an enquiry, quotation, direct order, payment, delivery, warranty, or service request.

8. External Links

The website may contain links to third-party websites, maps, videos, social-media platforms, or communication services.

These services operate under their own privacy policies. Saif Al Jazira is not responsible for the content or privacy practices of external websites and services.

9. Policy Updates

We may update this Privacy Policy when our website, direct purchasing options, services, providers, or legal obligations change.

The latest version will be published on this page. If a change materially affects how we process Personal Data, we will provide an appropriate notice or request new consent where required.

10. Contact Us

For questions, privacy requests, or complaints, please contact:

Saif Al Jazira — شركة سيف الجزيرة للتجارة

Address: Building 6846, King Fahd Road, Al Olaya District, Riyadh 12331, Secondary Number 4624, Kingdom of Saudi Arabia
Telephone: (+966) 11 2013733
Email: info@saifaljazira.com
Website: www.saifaljazira.com